How ReplyMate Works
Our AI-powered platform helps you connect with customers through intelligent, personalized SMS conversations.
Core Technology
Retrieval Augmented Generation
ReplyMate uses advanced RAG (Retrieval Augmented Generation) technology to create responses that are both intelligent and informed by your specific business knowledge.
- Upload your business documents, FAQs, and product information
- Our AI indexes and learns from your content
- When customers text, the AI retrieves relevant information to craft accurate responses
Communication
SMS Integration
Connect with customers through their preferred channel - text messaging. Our platform makes SMS conversations feel personal and responsive.
- Seamless two-way SMS conversations with customers
- AI responds instantly with relevant, helpful information
- Human takeover option for complex situations
Data Integration
Google Drive & Forms Integration
Easily connect your existing Google tools to power your customer conversations with relevant information and contacts.
- Connect Google Drive to use your existing documents as training material
- Import contacts directly from Google Forms responses
- Automatically use form responses to personalize conversations
